Shipping policy

Transactions will be processed 24-48 hours after we receive your order.
We use shipping rates that are calculated at checkout based on weight and location.

Cancelled Orders:

Cancelled orders may be subject to a 3% order cancellation fee. This fee covers the payment processing costs, which are no longer refunded to us when an order is cancelled.

Lost or Stolen Packages:

If your package is reading as delivered, but you still haven't received it, it might still be on its way. Be sure to check behind any large objects or within doorways where your package may be hidden. If your package has still not turned up by the end of the day, contact hello@ajouts.ca to open an investigation.

With an increase in online ordering and home deliveries, unfortunately, there has also been an increase in theft. We are doing our best to make sure that your package arrives safely. We have implemented measures like requiring a signature upon delivery and only using reliable delivery services. If you are concerned about package theft, you can request to have your package held at the delivery centre for you to retrieve at your convenience.

Unfortunately are unable to replace packages that have been stolen after delivery.

Incorrect Shipping Information:

If a package is returned to ajouts. due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Please be sure to take extra care when filling in your shipping information.